Would not connect to Google home？

Please try to confirm the network environment and the stability of the device first.

Tell us the code of the problem product through the Amazon backend.

Our technical staff and technicians are online 24 hours a day to solve the problem for you.

Why cannot connect to the Internet?-A

Make sure that the router has the 2.4G band turned on and connect the device to the network in that band. If the management password is incorrect, check whether the entered number contains special symbols.

Why cannot connect to the Internet? -B

Confirm that the router supports the 2.4G frequency band, adjust the AP location away from interference sources (such as operator antennas), and optimize the RF power settings.

Why cannot connect to the Internet? -C

The wireless bandwidth of a single wireless router is limited. For example, a common 300M wireless router cannot connect 50 wireless terminals at the same time. In this case, please restart the router.

Why does the Internet often disconnect?

Some devices may be taking up too much network resources. You can consider blacklisting them to free up network bandwidth for other devices. In addition, upgrading your router may be an effective solution.